Shipping & Returns

How much do you charge for shipping?

Shipping depends on the specific items you are purchasing and your distance from our factory in Philadelphia, Pennsylvania. Once you've added the items to your shopping cart, you may click the "estimate shipping" button to view your options.

If you would like us to ship charged directly to your FedEx account, please contact us for instructions prior to placing your order.

When will my order ship?

We stock an extensive inventory of products on the shelves and most items ship quickly. However, some decorations are made to order and require additional production time. Large size orders, individual packaging, and international orders also necessitate a longer processing time. Most orders ship within 2-3 days, however, when placing your order, please use the "event date" and comments section to let us know if you have a deadline.

Once your order has shipped, transit time depends on the shipping option you have chosen. USPS Priority Mail takes 2-3 days to most US destinations, although delays should be expected during the December holiday season. FedEx Ground takes 1-3 days to most parts of the East Coast and 4-6 days to most parts of the West Coast.

We normally ship Monday-Thursday, so any express orders received after 11AM on Thursday will ship on Monday at the earliest. During the busy season, our shipping department is also open on Fridays.

What happens if I pay for express shipping and my order is delayed?

If you paid for express shipping and there is a carrier delay, please contact us within 3 days of delivery. We will open a claim with the carrier for late delivery, and if the claim is granted, we will reimburse the shipping charges. Please be advised that all carriers suspend delivery guarantees during the winter holiday season and for most weather related delays.

How can I track my order?

We will email you a tracking number as soon as your order ships. If you require signature confirmation, please let us know in the comments section. There is no additional fee for signature confirmation.

How do I add items or cancel my order?

Orders that have not yet shipped can be changed or cancelled. If you've changed your mind, please let us know as soon as possible via email or phone. Custom colors or nonstandard items cannot be cancelled once the order is confirmed.

Do you ship worldwide?

We ship internationally using USPS and FedEx. USPS Priority Mail International generally takes 5-10 business days, FedEx International Economy takes 4-6 business days, and FedEx International Priority takes 2-4 days.

It is generally more economical to ship large orders ($3,000 and up) using air or ocean freight shipping. Please contact us directly for more information.

Something is wrong with my order. What should I do?

Customer service is our top priority and we do our best to ensure that your order will be perfect! If you are unhappy with your order, please give us a call or send an email to: customerservice@devra-party.com

If your order arrived damaged or missing items, please let us know within five business days of receipt.

What is your return policy?

Unfortunately, we are unable to accept discretionary returns of wholesale or custom purchases. Many of our products are made to order. If you are unsatisfied with your purchase for any reason, please contact us within 7 days of receipt.

If you received the wrong item or a defective product, please contact us within 5 days to initiate a return and refund.

What if I don't like the color, size, or shape?

We do our best to ensure that the photos on our website accurately depict the products. We are happy to provide additional information or photos if you still have doubts.

Please be aware that the shade of our products will appear different based on your computer or monitor. If you require an exact shade, it is best to contact us prior to placing your order.