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Devra Party is a family-owned and operated business located in Philadelphia, Pennsylvania. We make honeycomb tissue paper balls, bells, party fans, fruits, garlands, snowflakes, and many specialty shapes. All of our products are made in the USA from US-made raw materials. We take pride in our products and every single decoration is checked before it leaves our factory to ensure that it meets our high quality standards. When you buy a Devra Party product, you are buying a work of art that has been crafted with utmost consideration for our environment and community.

Have a question about our products, process, turn-around time, or shipping? You’ll find a lot of answers on our FAQ below, and you can also contact us using the link at the bottom of this page. We love hearing from our customers and are happy to answer your questions!

Website Security

Is the Devra Party website secure?

At Devra Party, we make it our mission to meet and surpass all industry standards for a secure site. All credit card information provided to us by our customers is handled in a safe and secure manner. All data given to us is encrypted, and we do not share credit card or other financial or personal information with anyone. We will never sell your contact information to a third party and will only use it to complete your orders. Finally, we work with GeoTrust, a leader and highly trusted provider of internet infrastructure services, as our security partner for all confidential communications.

What if I am still not comfortable buying online? Does Devra Party offer other ways to purchase decorations?

If you feel uncomfortable making your purchase over the internet for any reason, please feel free to contact us by email. We will need your name, billing and shipping address, call back phone number, email address, and the list of items you would like to purchase. We will then contact you for payment. We accept all major credit cards, PayPal, and money orders. Please note that email orders take additional time to process. Express orders must be submitted through the website.

Email: sales@devra-party.com

Phone: 1-718-522-7421

Customer Service Hours: 10am - 2pm (EST) Monday - Thursday

Fax: 718-522-7438

Mail:

Devra Party Corp

Customer Service Department

4343 G Street

Philadelphia, PA 19124

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Ordering Questions

I don't need a full dozen of an item. Can I mix and match items to add up to a dozen?

Thanks for asking! Devra Party is a manufacturer and we sell wholesale by the dozen. Our products are priced accordingly and unfortunately we are unable to sell partial packs. Some of our large or specialty items are sold in packs of six, indicated on the product page. We also offer a large range of party decorating kits and are happy to create custom decorating kits for large quantity orders.

Our products are also available in retail quantities on Amazon, ebay, and Walmart. If you still cannot find what you need, please let us know and we will be happy to refer you to a reseller in your area.

What payment methods do you accept?

We accept most major credit cards, PayPal, and money orders. We also accept bank transfers for large orders.

How do I know that my purchase has been confirmed?

After your order has been submitted, you will advance to a verification screen that will display your order number. You will also receive an email confirmation. If you do not receive an e-mail confirmation, please contact us, as your order may not have been received or your email address may have been entered incorrectly.

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Tax Questions

Sales Tax:

Devra Party charges PA sales tax for all non-exempt customers purchasing decorations for their own use. If you are a PA customer and are tax exempt (reseller, etc.), please e-mail us your tax exempt form so that we can assign tax exempt status to your account.

PA resale tax form can be found here: http://www.revenue.pa.gov/FormsandPublications/FormsforBusinesses/Documents/Sales-Use%20Tax/rev-1220.pdf

Are international orders taxed?

Devra Party does not collect tax or duties (VAT, customs, etc.) on behalf of foreign governments. As such, your international order may be subject to customs, duties, and taxes. Please check local laws to see what additional charges may apply and keep this in mind when placing your order. If you have any questions or concerns, please do not hesitate to contact us. Additionally, FedEx may charge a brokerage fee to process your order through customs. International orders are not subject to US sales tax.

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Shipping Questions

How much do you charge for shipping?

Shipping depends on the specific items you are purchasing and your distance from our factory in Philadelphia, Pennsylvania. Once you’ve added the items to your shopping cart, you may click the “estimate shipping” button to view your options.

If you would like us to ship charged directly to your FedEx account, please contact us for instructions prior to placing your order.

When will my order ship?

We stock an extensive inventory of products on the shelves and most items ship quickly. However, some decorations are made to order and require additional production time. Large size orders, individual packaging, and international orders also necessitate a longer processing time. Most orders ship within 2-3 days, however, when placing your order, please use the "event date" and comments section to let us know if you have a deadline. This will allow us to prioritize accordingly and let you know if there are any delays.

Once your order has shipped, transit time depends on the shipping option you have chosen. USPS Priority Mail takes 2-3 days to most US destinations, although delays should be expected during the December holiday season. FedEx Ground takes 1-3 days to most parts of the East Coast and 4-6 days to most parts of the West Coast shipping from our factory in Philadelphia, Pennsylvania. We also offer express shipping options.

We normally ship Monday-Thursday, so any express orders received after 11AM on Thursday will ship on Monday at the earliest. During the busy season, our shipping department is also open on Fridays, so please contact us if you have an express order on Thursday afternoon to find out if we will be shipping.

What happens if I pay for express shipping and my order is delayed?

If you paid for express shipping and there is a carrier delay, please contact us within 3 days of delivery. Unfortunately, we are unable to guarantee a delivery date once an order is shipped with your chosen carrier. However, we will open a claim with the carrier for late delivery, and if the claim is granted, we will reimburse the shipping charges that you paid. Please be advised that all carriers suspend delivery guarantees during the winter holiday season and for most weather related delays. Express shipping includes FedEx Overnight, FedEx 2DAY, FedEx Express Saver, and USPS Priority Mail Express.

How can I track my order?

We will email you a tracking number as soon as your order ships. If you live in a high traffic area, such as an urban apartment complex, and require signature confirmation to ensure that your order is not left at the front door, please let us know in the comments section when placing your order. There is no additional fee for signature confirmation.

How do I add items or cancel my order?

Orders that have not yet shipped can be changed or cancelled. If you’ve changed your mind, please let us know as soon as possible via email or phone. Custom colors or nonstandard items cannot be cancelled once the order is confirmed.

Do you ship worldwide?

We ship internationally using USPS and FedEx. Once shipped, USPS Priority Mail International generally takes 5-10 business days to deliver, FedEx International Economy takes 4-6 business days, and FedEx International Priority takes 2-4 days. FedEx International to Canada generally takes 1-3 days to deliver.

It is generally more economical to ship large orders using air or ocean freight shipping. Please contact us directly for more information about this option.

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Wholesale and Reseller Questions

Do you offer volume discounts for large orders?

All of the items on our website are sold wholesale and priced accordingly. We offer an additional discount for large orders above $1,000 of 1% per $1,000, up to 5% and excluding shipping. This discount is automatically applied upon checkout.

Do you have a minimum order or reorder requirement?

We do not have a minimum order requirement.

Do I need to register as a reseller?

In order to create a wholesale business account, please register for the website by creating an account. You will receive an email confirmation with a link to our wholesale application form. Once you submit the form, you will be notified if your account is approved within 1-2 business days. For rush orders, please email devra@devra-party.com.

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Manufacturing Questions

Do you import your products?

We are very proud to manufacture all of our products in Philadelphia, Pennsylvania, using US-made raw materials. We love being part of American industry and creating local jobs.

What do you mean by "individual packaging" and "bulk packaging"?

The default option for our products is bulk packaging, with each dozen bound together and shrink-wrapped. This is the best option for customers who plan on using the decorations themselves, such as party planners or schools, or resellers who have the ability to individually package each item themselves.

We offer individual packaging for all of our products at a nominal fee. If you choose this option, we will bag each piece in a clear plastic poly bag. Devra Party branded packaging is also available. Individual packaging is strongly recommended for resellers, especially for tissue paper garlands.

We can also custom pack our products according to your specifications. We are happy to discuss your individual requirements.

Do your items have UPC barcodes on them?

Most of our items do not have UPC barcodes printed on them. If you require UPC codes, please contact us to discuss how we can accommodate your request. The individual packaging fee will apply to all items requiring UPC codes. Items that are individually packaged and coded will be charged the individual packaging fee twice.

What if I cannot find what I need?

E-mail us your request! Even if you don't see it, that doesn't mean we don't have it or cannot produce it. We have been producing custom decorations and custom colored items for our customers for decades. We are also constantly adding new color options and shapes to our website, so check back regularly to see what’s new!

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Troubleshooting

Something is wrong with my order. What should I do?

Customer service is our top priority and we do our best to ensure that your order will be perfect! That said, products can be damaged in-transit and occasionally mistakes on orders occur. If you are unhappy with your order, please give us a call or send an email describing your issue to: devra@devra-party.com and we will contact you as soon as possible.

If your order arrived damaged or missing items, please let us know within five business days of receipt.

What is your return policy?

Unfortunately, we are unable to accept discretionary returns of wholesale or custom purchases. Many of our products are made to order, which is how we are able to offer such a broad range of honeycomb options! If you are not satisfied with your purchase for any reason, please contact us within 7 days of receipt. Your satisfaction is our top priority and we welcome the opportunity to work with you to ensure that our products meet your needs.

While we do check every item as it leaves the production line and once again when packing, mistakes can happen. If you received the wrong item or a defective product, please contact us within 7 days to initiate a return and refund.

What if I don’t like the color, size, or shape of what I’ve ordered?

We do our best to ensure that the photos on our website accurately depict the products. We know that the photo is essential in online shopping! We provide as much information as possible about the color, shape, and size of each decoration, and are happy to provide additional information or photos if you still have doubts.

However, please be aware that the shade of our products will appear different based on the computer, monitor, or browser you are using. The color may even appear slightly different if your laptop is plugged in or unplugged! If you require an exact shade of a color, it is best to contact us prior to placing your order.

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Is there anything else I should know before placing an order?

We love happy customers! We check every single decoration before it leaves our factory to ensure that it is absolutely perfect. Any decoration with the slightest imperfection is either recycled or donated to local charities or schools. If you have any questions, doubts, or concerns, please drop us an email and we are happy to help! Please note that tissue paper is not waterproof! Some colors may bleed when wet, so indoor use is recommended.