How much do you charge for shipping?
Shipping depends on the specific items you are purchasing and your distance from our factory in Philadelphia, Pennsylvania. Once you’ve added the items to your shopping cart, you may click the “estimate shipping” button to view your options.
If you would like us to ship charged directly to your FedEx account, please contact us for instructions prior to placing your order.
When will my order ship?
We stock an extensive inventory of products on the shelves and most items ship quickly. However, some decorations are made to order and require additional production time. Large size orders, individual packaging, and international orders also necessitate a longer processing time. Most orders ship within 2-3 days, however, when placing your order, please use the "event date" and comments section to let us know if you have a deadline. This will allow us to prioritize accordingly and let you know if there are any delays.
Once your order has shipped, transit time depends on the shipping option you have chosen. USPS Priority Mail takes 2-3 days to most US destinations, although delays should be expected during the December holiday season. FedEx Ground takes 1-3 days to most parts of the East Coast and 4-6 days to most parts of the West Coast shipping from our factory in Philadelphia, Pennsylvania. We also offer express shipping options.
We normally ship Monday-Thursday, so any express orders received after 11AM on Thursday will ship on Monday at the earliest. During the busy season, our shipping department is also open on Fridays, so please contact us if have an express order on Thursday afternoon to find out if we will be shipping.
How can I track my order?
We will email you a tracking number as soon as your order ships. If you live in a high traffic area, such as an urban apartment complex, and require signature confirmation to ensure that your order is not left at the front door, please let us know in the comments section when placing your order. There is no additional fee for signature confirmation.
How do I add items or cancel my order?
Orders that have not yet shipped can be changed or cancelled. If you’ve changed your mind, please let us know as soon as possible via email or phone. Custom colors or nonstandard items cannot be cancelled once the order is confirmed.
Do you ship worldwide?
We ship internationally using USPS and FedEx. Once shipped, USPS Priority Mail International generally takes 5-10 business days to deliver, FedEx International Economy takes 4-6 business days, and FedEx International Priority takes 2-4 days. FedEx International to Canada generally takes 1-3 days to deliver.
It is generally more economical to ship large orders ($3,000 and up) using air or ocean freight shipping. Please contact us directly for more information about this option.________________________________________
Something is wrong with my order. What should I do?
Customer service is our top priority and we do our best to ensure that your order will be perfect! That said, products can be damaged in-transit and occasionally mistakes on orders occur. If you are unhappy with your order, please give us a call or send an email describing your issue to: firstname.lastname@example.org and we will contact you as soon as possible.
If your order arrived damaged or missing items, please let us know within five business days of receipt.
What is your return policy?
We accept full-pack (dozen) returns of unused merchandise within 14 days of receipt. Please contact us at email@example.com for instructions prior to sending back your return. Once your return is received, please allow 2-3 business days for us to refund your original method of payment. You will receive a confirmation email when your return is processed. We are unable to refund original or return shipping for discretionary returns. Custom orders cannot be returned.
What if I don’t like the color, size, or shape of what I’ve ordered?
We do our best to ensure that the photos on our website accurately depict the products. We know that the photo is essential in online shopping! We provide as much information as possible about the color, shape, and size of each decoration, and are happy to provide additional information or photos if you still have doubts.
However, please be aware that the shade of our products will appear different based on the computer, monitor, or browser you are using. The color may even appear slightly different if your laptop is plugged in or unplugged! If you require an exact shade of a color, it is best to contact us prior to placing your order.
If you have received your order and it is not quite what you had in mind, you may return it within 14 days in accordance with our return policy, as outlined above.________________________________________
Is there anything else I should know before placing an order?
We love happy customers! We check every single decoration before it leaves our factory to ensure that it is absolutely perfect. Any decoration with the slightest imperfection is either recycled or donated to one of our favorite charities or schools. If you have any questions, doubts, or concerns, please drop us an email and we are happy to help! Please note that tissue paper is not waterproof! Some colors may bleed when wet, so indoor use is recommended.