Frequently Asked QuestionsThank you for checking out Devra's Frequently Asked Questions:
Problems and Issues
Is Devra Party website secure?
At Devra Party, we have made it our mission to meet and surpass all industry standards for a secure site. All credit card information provided to us by our customers is handled in a safe and secure manner. All data given to us is encrypted, and we do not share credit card or other financial information with anyone. Finally, we work with GeoTrust, a leader and highly trusted provider of internet infrastructure services, as our security partner for all confidential communications.
What if Iím still not comfortable buying online. Does Devra Party offer other ways to purchase decorations?
Rest assured that Devra Party takes our customersí security very seriously. We take every precaution to make your experience a safe and secure one. However, if you feel uncomfortable making your purchase over the internet for any reason, please feel free to contact us directly via email, fax, or phone. Please be aware that orders must be in writing. We will be more than happy to answer your questions over the phone, but we cannot accept order placed over the phone. We accept orders placed online, through fax, or via e-mail.
Customer Service Hours: 10am - 2pm (EST) Monday - Thursday
Devra Party Corp
Customer Service Department
4343 G Street
Philadelphia, PA 19124
I don't need a full dozen of an item. Can I mix and match items to add up to a dozen?
Devra Party Corp is a wholesaler. As such, we do not sell less than a dozen per item (unless otherwise specified). If you would like to order only a few pieces of a specific item, you can check out our affiliate, www.factorydirectparty.com. Alternatively, you can see if any of our decorating kits meet your needs.
What payment methods do you accept?
Devra Party Corp accepts Visa, MasterCard, American Express, and Discover cards directly through our website. We also accept Paypal.
How much will shipping cost?
Underneath the shopping cart, there is a tool to estimate your shipping (titled: Estimate Shipping Costs). After placing your items in the shopping cart, fill in your country/state information and click on 'update'. Shipping charges will show up after a few seconds.
Please note that if you have a Fedex account, we can bill shipping charges directly to your account if you provide the account number.
How do I know that my purchase has been confirmed?
Once you have submitted your order with us, you will advance to a verification screen that will display your order number. You will also be sent an email confirmation delivered to the email address that you provided with your order. If you do not receive an e-mail confirmation, please contact us. This either means that the order was not received or your e-mail address was entered incorrectly.
Devra Party Corp charges NY & PA sales tax for all non-exempt customers purchasing decorations for their own use. If you are a NY or PA customer and are tax exempt (reseller, etc.), please fax or e-mail us the correct tax exempt forms so that we can refund sales tax charged and assign tax exempt status to your account.
Forms can be found here: http://www.tax.ny.gov/forms/sales_tax_exemption_documents.htm
Form ST-120 for resellers can be found here: http://www.tax.ny.gov/forms/sales_tax_exemption_documents.htm
Do international orders get taxed?
Devra does not collect tax/vat on behalf of foreign governments. As such, the customer may be subject to custom duties and taxes. Please check local laws to see what the tax/customs is and keep it in mind when placing your order. If you have any questions or concerns, please do not hesitate to let us know. Additionally, Fedex may charge a brokerage fee to process customs.
How long will my order take to ship
Devra Party Corp carries an extensive inventory and many items displayed online are in stock and ship quickly. However, some items take longer to manufacture. If you need an item before a certain deadline, please let us know so that we can attach urgent priority to your order. If we cannot meet your deadline, you will be contacted and refunded if necessary. We do not ship on Fridays, so orders placed after 1 pm Thursday will ship the following Monday at the earliest.
Devra Party ships from Brooklyn, NY. Fedex Ground is 4-5 business days to most of the west coast.
How can I track my order
Most of our orders are shipped via Fedex. At the end of the business day that your order is shipped you will receive an email from Fedex with your tracking information. If your order shipped via USPS, you will get a tracking number immediately.
How do I add items or cancel my order?
Orders that have not yet been shipped can be changed or cancelled. However, 75% of orders received before 12 pm EST ship the same day. Please double check your order for accuracy before submitting, including color choice and shipping address. If an error is made, please let us know as soon as possible via email or phone. Custom colors or nonstandard items cannot be cancelled once the order is confirmed.
Do you ship worldwide ?
Devra Party has shipped decorations to many locations around the world. Currently, we are working with Fedex for fast and reliable shipping both domestically and internationally. We also ship via USPS.
Large orders ($2000 and up), generally require freight shipping. Please contact us directly.
Do you offer volume discounts for larger orders?
We offer quantity discounts on large orders placed through our website. We typically define large orders as orders of $1000 or more. Certain items are already discounted and cannot be further reduced. Please contact us and we will let you know what we can do for you. Since you are dealing directly with the manufacturer, we can work with your schedule deadlines, please contact us and we will be glad to talk.
Can I see samples of your items?
We would be more than happy to send you samples for your review. Just click on the contact us option on the left and fill in your information, including contact name, company name, full address, and what items you would be interested in purchasing. Samples are usually only available to businesses/commercial customers and take a few days to process.
Do you buy your products from China?
No! All of our products are produced by us with pride here in the USA!
What do you mean by "Individual Packaging" and "Bulk Packaging"?
Individual Packaging means that each individual item is in its own plastic bag, ready to be hung on a rack. This option is strongly recommended for resellers, especially for garlands. Otherwise, with Bulk Packaging, you receive a dozen items bound together. This option is recommended for customers who plan on using the decorations themselves.
For example, if you are a caterer or party planner and want to use our products to decorate your client's event, bulk packaging would work for you. In contrast, a store owner who plans on reselling our products should choose individual packaging.
We can also custom pack our products according to your specifications. Just contact us to see how we can accommodate you!
Do your items have UPC barcodes on them?
Most of our items do not have UPC barcodes printed on them. However, if you require them, we will be glad to accommodate your request. Simply note your request when you place your order or right after, and we will put UPC barcodes on each item of your order. This might add some processing time to your order. There may be a charge for this service.
What if I cannot find what I need?
E-mail us your request. Even if you don't see it doesn't mean we don't have it or cannot produce it. We have made custom decorations and custom colored items for our customers for decades. Generally, there is a 6 dozen minimum per item for custom colors.
Something is wrong with my order. What should I do?
Devra Party works hard to keep our orders as promised. That said, products can be damaged while in-transit, items can arrive damaged or defective, and occasionally mistakes on orders occur. If you are unhappy with your order, please give us a call or send an email describing your issue to: firstname.lastname@example.org and a customer service agent will contact you as soon as possible. Please follow their directions in their entirety.
NOTE: All claims of order shortages, damaged items, or defective products must be reported to Devra Party within 5 business days of receipt.
Our product disclaimer
Devra Party Corp does everything possible to provide products as close as possible to the exact products described on our website. Product images and descriptions are meant to convey our products accurately.
Computer, monitor, and browser variations may cause product colors to appear differently to different customers. Therefore, we cannot guarantee that colors seen on our customersí computers will match the colors of the actual product. If you require an exact shade of a color, please contact us and we will be glad to customize your order for you.